Project Management as a Cornerstone of Success for Small Business
In my years as IPT (integrated Product Team) lead and program manager, I don’t know how many times I’ve heard from a team member: “You worry about the budget and schedule and I’ll worry about the technical. That’s my job as an…” Fill in the blank: engineer, software developer, analyst, designer, technician, assembler, etc. This attitude is a recipe for failure, a formula for schedule and cost overruns. It’s not that these are bad employees. Most of them were top-notch people. They just didn’t understand the impact their actions could have on the project and ultimately on the company’s bottom line. As engineers, they were trained to strive to achieve technical perfection. As software developers they have an innate drive to make their software better and to include more functionality. However, in the real world of business, you live under constraints and expectations that impose limitations. Resources are not unlimited. Risks are present. Customers have a delivery time expectation. Project management provides the framework for performing under the constraints imposed on the project or task. More importantly, project management serves as a discipline that relates to almost all aspects of company activities. The disciplines learned in project management can help increase productivity and the bottom line because they provide a sound methodology for examining the impact of making a change or on how you approach a problem.
As human beings we live in a physical world framed by four dimensions: length, height, width, and time. Everything we do physically can be described by those four dimensions. For instance, if you plan to meet someone at the mall, you have to state a location, which represents a place in the three physical dimensions, and a time. Thus, four dimensions. Within those four dimensions there are constraints from the physical world that limit things we can do. An example would be that gravity here on Earth is always present and makes thing fall, limiting our ability in height direction. Similarly in the world of software, upload and download throughputs are limited by the fiber optic pipes of the ISP. You get the point. We live in a physical realm whose physical laws place constraints on what is possible. We learn to navigate within these constraints.
A project is built upon a structure based on its scope, i.e., what you’re going to do; schedule, i.e., when you’re going to do it; and budget, i.e., how much it’s going to cost. You can see that there’s an inherent time element involved. For example, the budget must be spread out over time. I call the combination of these three elements of scope, schedule, and budget project space, analogous to space-time universe we live in (the three dimensions plus time) we live in. This is useful in understanding that they form a framework for projects in a manner similar to the way the three spatial dimensions plus time form the framework of the universe we live in. We must learn to navigate project space just as we lewn to navigate the physical world.
In industry, these three elements have been commonly known as the triple constraint, implying that every project event or detail must be evaluated in light of these three constraints. The Project Management Institute added, through its Guide to the Project Management Body of Knowledge (PMBOK®), \ three more constraints: quality, risk, and resources. The PMBOK® refers to these as the six constraints. I’ve given them the fun nickname, the sexi constraints, based on the Latin prefix, sex, for six (like sextuplets).
Some people in industryargue there are two other constraints: requirements and customer satisfaction. I’ll discuss that topic of how many constraints there are in a couple of other white papers. For now let’s stick to the six and understand their implications. Even if there are seven or eight it doesn’t change how you consider and respond to these constraints (except I lose the snazzy sexi nickname).
The point is, these constraints interface and effect each other, whenever you do something or make a change on a project. In performing a task on a project, you’re operating within these six constraints. You were assigned the task and it was approved by your manager (resources). Your labor must be paid for (budget). You’re expected to do it within a specified time (schedule). Your work may be reviewed (quality). The difficulty of the task must be taken into account to determine the best way to navigate any problems you may face (risk). Note that they all interact. For example, the review/quality element has a cost (labor of the reviewer(s), resource considerations (their availability and if it involves an inspection, the availability of the inspection equipment/facility), and risk (what if changes are required).
In another example to show the constrain interactions, let’s suppose you’re forced to reduce a project budget by 10%. What do you have to change to meet the goal of a 10% budget cut? Do you decrease scope by taking out some tasks? What does that do to quality and risk? Do you need to modify requirements to reflect the change, which may mean changing the project charter for an internal endeavor and the statement of work for an external contract? Or to reduce costs do you reduce quality, maybe use sampling instead of 100% inspections? Does that increase risk, such as missing a bad component? Is that another requirement modification? All of these constraints are tied together and must be considered when you make a change, or, in fact, when you perform the original project planning. They must be evaluated and balanced to reach an optimum combination that allows you to reach your goal. So, as you can see from the sexi constraints, there is more to project management than just Gantt charts and budgets. Learning to live and navigate in project space provides your employees with a new outlook on conducting business that extends to all aspects of your company operations.
Implications to the Bottom Line and to the Company Culture
Project management is a discipline that enables a project leader and his/her team members to navigate through project space and have a decent chance of arriving on time and within budget. If something untoward happens, the team is prepared to respond and recover. Furthermore, management is in a position to understand the project’s (and the team’s) progress and is less likely to be surprised if something unfortunate does occur.
What do I mean by project management being a discipline? Basically, it represents a way of thinking about and approaching tasks and problems. Even routine tasks that are not part of a project. It comes with a new awareness of accounting for all the factors impacting a task. If your company’s personnel are trained at least in the basics of project management, and now consider the six constraints when they perform a task, might they end up with a more efficient way of accomplishing that task with less negative impact on other aspects of your company? For example, if I require five signatures on this new form, what will that do to the schedule of accomplishing this task? If I reduce the number to four what are the risks? Does that impact the quality because someone isn’t in the loop? Or, in requiring five signatures, am I creating a roadblock (schedule and cost) because of the potential delays to obtain approvals? It’s a different way of looking at things. However, care must be taken that this discipline is not applied by rote, where conforming to the process is more important than the results.
Project management involves a methodology that instills a systematic way of thinking about tasks and the implications surrounding the actions taken to conduct and support those tasks. Your employees learn to appreciate the consequences of their actions. Having your people imbued with this philosophy expands the possibilities for more critical reasoning and the resulting improved efficiency, even on things that are not part of a project.
Posted on October 3, 2014, in project management and tagged small business bottom line, small business processes, small business success. Bookmark the permalink. 1 Comment.
These are exceptional tips for any small business to follow.